Communication is the transfer of information from the sender to the receiver with the information being understood by both the sender and receiver. The word is said to have derived from the word ‘communis’ meaning common. It is essentially a bridge of meaning between people. Communication is to inform, tell, show and spread information. This is a technique by which the management is successful in getting the job done. Effective communication skills are essential for building rapport with everyone you meet. It is required to create an understanding in the mind of others, involving a systematic and continuous process of telling, listening and understanding. Now, how could you build rapport with people? Let’s check out a few tips and benefits on effective communication skills training in this regard:
- Sharing Information Clearly– Communication is the means by which activities are unified. If an organization has to operate as an integrated whole, then all employees should be well informed of the ultimate objectives and expectations from individuals for the realization of the objectives. You should exchange information freely, avoiding misunderstandings and removing it. Make your staff knowledgeable about the problems as well as the enterprise policies. Remember that communication of information is the basic necessity which acts as a tool for formulation of policy, monitoring and supervision. In an organizational context, the leaders can perform outstandingly only if they have the ability to communicate ideas as well as information clearly to juniors. An effective communication can cement an organization and can even disrupt it. This is a mechanism through which an output is produced. Even if communication is not visible, its impact and spirit are visible indirectly while a company acquires reputation on account of good communication skills.
- Empathetic Speaking – Nowadays, businesses are built on the basis of personal rapport and the market image of the businessman. The products, technologies and the markets are same everywhere because they could be acquired by anybody. The machines, techniques and procedures for developing them are also same everywhere. They could be acquired at reasonable costs around the globe. However, markets and the business success belong to only those few who have good relations with their markets. Empathy is the magic formula which builds rapport with people, building a strong business image. You should speak empathetically with people for effective communication which gives an edge over your competitors. Effective and positive communication builds your image and the image leads you to prosperity.
- Removing Noise & Barriers in Communication – Unfortunately, communicated is affected by noise which is an external element that hinders communication. A noisy or confined environment may hinder the development of a clear thought. This could be because of faulty encoding. Transmission may be interrupted on telephone lines. Inadequate reception may be caused by the lack of attention. Decoding can be faulty or the receiver might be prejudiced against the sender. Hence, efforts should be made for removing noise in communication. There could be two types of noise – physical and mental. The physical noise could be due to bad handwriting or due to faulty telecommunication line. The mental noise could be due to a state of mental instability of the sender or the receiver due to any social, economic, personal or psychological reason. Moreover, it is important to get rid of barriers to communication. Whenever communication is stopped or delayed, it becomes ineffective. The factors delaying or tempering communication are called barriers. You should eliminate barriers for having an effective communication that can lead to good rapport with everyone you meet. The barriers may be personal barriers, semantic barriers, and barriers arising from corporate climate, organizational structure barriers and technical barriers. All these should be eliminated for the sake of healthy and effective communication.
In addition, for building an effective communication and building rapport with everyone you meet, you should be alert to the needs and aspirations of your customers, suppliers, shareholders, employees, press, government regulations and concerns of the community. Keeping these in mind will ultimately help you to advertise products and services for the knowledge of customers. Always inform your customers or masses connected to your organization about the changes in the products and product lines. Providing sturdy image of organization in the media will help shareholders to maintain faith in your company and the new investors will also be persuaded to invest. You can choose an effective communication skill training program and build a good public image at large. Giving a neat and clean image of organization to the government and bureaucracy will ultimately help to minimize financial and legal obstructions. Furthermore, a human-oriented image will be formed in the minds of the masses.